AccuRx Online Services

​

GP practices across England are working to increase access to care and make it as convenient as possible for patients and carers. A big part of this is improving our online consultation service.

 

We have worked with patients and healthcare staff to select an online consultation service that is accessible and simple to use, and together we have decided on a tool called AccuRx. This has been chosen to replace our current service as part of our commitment to improving patient experience. AccuRX  is the most widely used digital triage tool in NHS primary care, built by NHS GPs for NHS patients, designed to enhance patient access, improve practice efficiencies and signpost patients to the right place at the right time for their care

 

The new service offers a secure and confidential way for you to contact your GP practice. This does not replace face to face appointments but is in addition to routine contact with Practices. This should not be used for emergencies when you should contact 999 or visit A&E.

 

By registering, patients will have access a range of services, including:

 

• reporting symptoms to their GP

• booking virtual appointments

• accessing health advice

 

The service can be used by the patient, or by a carer on the patient’s behalf and is accessible from Monday to Friday from 8am to 6.30pm. You will receive a response within two working days.

 

This new service can save you the hassle of travelling in or waiting for a GP appointment. It will not replace face to face appointments, it is simply an addition to them so that patients have flexibility in accessing timely care.

​

Is AccuRx secure?

AccuRx prides themselves on keeping your information secure. They transmit and store data in encrypted form. This means nobody else can read it without the right credentials. When stored, your data is encrypted in an extremely secure UK-based Microsoft Azure data centre. AccuRx meets the highest standards of safety and security, as set by NHS bodies and the government. They go through assurance processes for these and we regularly get outside independent experts to check our systems are secure.

 

How to access Accurx: the new online consultation service

 

• To access the online consultation service, you simply need to click on the link on the homepage of your GP website. There is no need to download an app or create an account.

• Select either admin or medical request

• Confirm this is a non-urgent request

• Write the request to the practice, giving as much information as possible

• Confirm how you want to be contacted

• Enter your details

• Press Submit

​

For more information about AccuRx click here  

For a video link of how to use AccuRx click here

To access AccuRx messaging click here or on the image at the top of the page.

​​

​

NHS App and Care Information Exchange

For information on this click here.

​

​

​